Please note that your credit card will be charged at the time you place your order with webText. While we strive to ensure that our book inventory is accurate, books may not always be available for shipping from the UMUC warehouse or for you to pick up from your local UMUC Program Coordinator. In such cases, there may be slight delays between the time your payment is processed and when you receive your books. Do not hesitate to contact us if you have any questions.
Locating Your Credit Card Security Code
If you have a Visa, MasterCard, or Discover card, the security code is a three-digit number printed on the back of the card. It is always the final group of numbers on or above the signature line.
Textbook Refund Policy
This refund policy applies only to textbooks purchased through webText Asia for UMUC Asia courses.
Textbooks purchased from UMUC webText Asia may be returned for a full refund if all of the following conditions are met:
- Textbooks must have been purchased before the start of the course;
purchases made thereafter are not eligible for a refund.
- Textbooks must be returned in perfect condition
(i.e., undamaged, unmarked, and in original shrink-wrap package).
- If a textbook includes a CD-ROM, it cannot be opened or used.
- If a textbook includes a web access card or code, it cannot
be removed from the shrink-wrap packaging or used.
- Unused textbooks must be returned by the following dates:
On-site, 8-week course: by the end of the first week
Weekend course or seminar: by the Friday before the first class meeting
Online course: by the end of the first week
Canceled course: no later than one week after the course was canceled
Hybrid courses: before the course begins. Return not possible after the course has started
Mailing Your Refund Request
Refund requests that meet all of the requirements listed above should be mailed with the returned textbooks and webText invoice (indicating the order ID number) to the following address:
US Military Postal System
Attn: Textbooks Dept
Unit 5060, Box 0100
APO AP 96328-0100
Attn: Textbooks Dept
Bldg 445, Yokota Air Base
Fussa, Fussa-shi, Tokyo 197-0001
- Please note that there are no refunds for digital materials, even in cases of course cancellations.
- We do not recommend making a digital media purchase until the course is confirmed to be held.
If you have any questions about webText Asia, please contact the Textbook Office at DSN 225-3680/2299, or e-mail email@example.com.
This textbook refund policy replaces any previously published policy.