Prerequisite: BMGT 110 or at least two years of business and management experience.
A study of the development of theories about management and organizations. Processes and functions of management discussed include the communication process, the role of the manager as an organizer and director, the determination of goals, and the allocation of responsibilities.
The purpose of this course is to discuss the various theories of organization and practices of management, and their evolution over time. The various theories of organizations are reviewed noting their strengths and limitations, and contributions each has made to contemporary organizational structures and practices. Additionally, dimensions of an organization's internal and external environment are covered, along with the forces they generate that influence organizational functioning and change.
Management is the complex set of activities by which managers establish, maintain and try to improve organizations. Central to this objective, the major managerial functions, including planning, organizing, staffing, leading and controlling, and the different managerial roles and skills related to effective management of organizations today are discussed. We will also explore the emergence of current trends in global business and managerial practices.
Upon successful completion of this course, you will be able to:
- Describe the four management functions and the type of management activity associated with each.
- Identify and explain major developments in the history of management thought.
- Define corporate culture and give organizational examples.
- Explain the challenges of managing in a global environment.
- Define corporate social responsibility and how to evaluate it along economic, legal, ethical and discretionary criteria.
- Explain the concept of organizational mission and how it influences goal setting and planning.
- Describe the strategic planning process and SWOT analysis.
- Identify the six steps used in managerial decision making.
- Define organizational change and explain forces for change.
- Discuss the changing workplace and the management activities required for a culturally diverse workforce.
- Define leadership and explain its importance for organizations.
- Define motivation and discuss how empowerment heightens employee motivation.
- Explain how managers use communication to persuade and influence others.
- Explain the general stages of team development.
- Define organizational control and explain why it is a key managerial function.
- Management: Meeting and Exceeding Customer Expectations,Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen, 2002, South-Western Publishing
- Text CD-ROM: Management: Meeting and Exceeding Customer Expectations
- BMGT 364 CAT course CD-ROM
- Study Guide for Management: Meetings and Exceeding Customer Expectations, Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen, 2002, South-Western Publishing
Overview of Lessons
|MODULE 1 – OVERVIEW OF ORGANIZATIONS & MANAGEMENT THEORIES|
|1||1||Management: An Overview|
|2||2||Management Thought: Past and Present|
|3||3||Management’s Commitments to Quality and Productivity|
|4||4||The Manager’s Environment|
|1-4||Review of Module 1/Quiz 1 – Chapters 1–4|
|MODULE 2 – MANAGEMENT PROCESSES|
|6||6||Strategic Planning and Strategic Movement|
|MODULE 3 – MANAGEMENT FUNCTIONS: ORGANIZING & STAFFING|
|10||10||Organizational Culture and Change|
|5–10||Review of Module 2/Quiz 2 – Chapters 5 11|
|1–11||MIDTERM – Chapters 1–11|
|MODULE 4 – MANAGEMENT FUNCTIONS: LEADERSHIP & MOTIVATION|
|12||12||Communication: Interpersonal and Organizational|
|15||15||Team Management and Conflict|
|MODULE 5 – MANAGEMENT FUNCTIONS: CONTROLLING|
|16||16||Controlling: Purpose and Process|
|11–18||Review of Module 3/Quiz 3 – Chapters 12–18|
|MODULE 6 – SPECIAL CONCERNS|
|19||19||Information Management Systems|
|21||21||Succeeding in Your Organization|
|22||22||Management in your Organization|
|19–22||Review of Module 4/Quiz 4 – Chapters 19–22|
|16–22||FINAL EXAM – Chapters 12–22|
I hope your experience with Management and Organizational Theory will be rewarding and meaningful. This course is designed to help ensure your success. The learning system you will use as you work your way through Management: Meeting and Exceeding Customer Expectations has three components: a Student Notebook, a textbook, and a CD-ROM. Together they provide an integrated learning system. Completing the following requirements will facilitate your success in this course:
- Read through the Student Notebook carefully to be sure that you understand all course objectives, requirements, and assignments.
- Review the Learning objectives for each lesson in the Student Notebook.
- Complete all of the textbook reading assignments found in the Student Notebook.
- Review the summary found at the end of each chapter. They are organized to reinforce the learning objectives stated at the beginning of each chapter.
- Answer the review and discussion questions for each chapter.
- Complete the four quizzes, midterm, video case studies, and final examination.
- Watch the assigned videos found on the CAT Course CD-ROM.
- Review the PowerPoint slides to gain an understanding of key concepts.
- Complete the extra credit option. (optional)
Grading Information & Criteria
Four quizzes, a midterm exam, a final exam, and 3 video case reports are required. You can earn additional points by completing the extra credit assignment.
Quizzes & Exams
The quizzes are open-book, and your exam folder includes Feedback Reports that will allow you to evaluate the results of your quizzes. Each quiz is worth a total of 30 points and consists of true/false, multiple choice, and short answer questions.
The midterm and final exam are CLOSED-BOOK and must be proctored by a Test Administrator. Each exam is worth a total of 120 points and will consist of true/false, multiple choice, matching, and short answer questions. The questions will be similar to the quiz and study guide questions. All exam questions will be based on the course learning objectives. The midterm exam will cover Modules 1, 2, and 3 (Student Notebook lessons 1-11) and the final exam will cover Modules 4, 5, and 6 (Student Notebook lessons 12-22).
Video Case Studies
All video cases are located on your Text CD-ROM: Management: Meeting and Exceeding Customer Expectations.
- Listed below are video cases for chapters 9, 16, and 19.
- Read and view the case.
- Provide a summary introduction, overview of the situations, major problems.
- Answer the case questions at the end of each chapter.
|Chapter||Video Case Title||Time||Page(s)|
|9||Bindco, Inc.: Capacity Planning||13:38||290-291|
|16||Organizational Control at Archway Cookies||11:57||543-544|
|19||Management Information Systems: A Study of Archway Cookies||11:54||639-640|
Your final grade in Management and Organizational Theory will be determined by the following grade scale:
|Each quiz is worth 30 points (x 4 quizzes)||=||120 points total|
|Each exam is worth 120 points (x 2 exams)||=||240 points total|
|Each Case Report is worth 25 points (x 3 reports)||=||75 points total|
Total points possible (excluding extra credit): 435
|90-100%||394 to 435||A|
|80-89%||352 to 393||B|
|70-79%||310 to 351||C|
|60-69%||268 to 309||D|
|59% & below||267 & below||F|
Extra Credit Assignment
You will be allowed to complete extra credit assignments, which you will give to your Test Administrator at the time you take your final exam. The extra credit assignment is worth up to 40 points toward your final grade. Before completing the final exam, give your completed extra credit assignment to your Test Administrator.
Practice Quizzes & Exams
You will have the opportunity to take a practice quiz or exam prior to taking the graded (proctored) quizzes and exams required by this course. This practice method is designed to help you prepare for the graded quizzes and exams.
As members of an academic community, which places a high value on truth and the pursuit of knowledge, students are expected to be honest in every phase of their academic life and to present as their own work only that which is genuinely theirs. Each student has the responsibility to maintain the highest standards of academic integrity and to refrain from cheating, plagiarism, or any other form of academic dishonesty.
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UMUC Academic Policies
Please find below general information links to policies at UMUC:
- UMUC policy on Academic Dishonesty and Plagiarism
- UMUC's Policy on the Grade of Incomplete and Withdrawal
- UMUC's Policy on the Code of Student Conduct
- Procedures on Arbitrary and Capricious Grading Appeals
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