Prerequisite: BMGT 110 or at least two years of business and management experience. A study of the development of theories about management and organizations. Processes and functions of management discussed include the communication process, the role of the manager as an organizer and director, the determination of goals, and the allocation of responsibilities.

The purpose of this course is to discuss the various theories of organization and practices of management, and their evolution over time. The various theories of organizations are reviewed noting their strengths and limitations, and contributions each has made to contemporary organizational structures and practices. Additionally, dimensions of an organization's internal and external environment are covered, along with the forces they generate that influence organizational functioning and change.

Management is the complex set of activities by which managers establish, maintain and try to improve organizations. Central to this objective, the major managerial functions, including planning, organizing, staffing, leading and controlling, and the different managerial roles and skills related to effective management of organizations today are discussed. We will also explore the emergence of current trends in global business and managerial practices.

Upon completion of the course, students will be able to:

• Describe the four management functions and the type of management activity associated with each.
• Identify and explain major developments in the history of management thought.
• Define corporate culture and give organizational examples.
• Explain the challenges of managing in a global environment.
• Define corporate social responsibility and how to evaluate it along economic, legal, ethical and discretionary criteria.
• Explain the concept of organizational mission and how it influences goal setting and planning.
• Describe the strategic planning process and SWOT analysis.
• Identify the six steps used in managerial decision making.
• Define organizational change and explain forces for change.
• Discuss the changing workplace and the management activities required for a culturally diverse workforce.
• Define leadership and explain its importance for organizations.
• Define motivation and discuss how empowerment heightens employee motivation.
• Explain how managers use communication to persuade and influence others.
• Explain the general stages of team development.
• Define organizational control and explain why it is a key managerial function.

Required:

• Management: Meeting and Exceeding Customer Expectations,
  Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen, 2002,
  South-Western Publishing
• Text CD-ROM: Management: Meeting and Exceeding Customer Expectations
• BMGT 364 CAT course CD-ROM

Supplemental:

Study Guide for Management: Meetings and Exceeding Customer Expectations,
Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen, 2002, South-Western Publishing

MODULE 1 - OVERVIEW OF ORGANIZATIONS & MANAGEMENT THEORIES
Lesson	Chapter	Chapter Title
1	1	Management: An Overview
2	2	Management Thought: Past and Present
3	3	Management's Commitments to Quality and Productivity
4	4	The Manager's Environment
	1-4	Review of Module 1/Quiz 1 - Chapters 1-4
MODULE 2 - MANAGEMENT PROCESSES
Lesson	Chapter	Chapter Title
5	5	Organizational Planning
6	6	Strategic Planning and Strategic Movement
7	7	Making Decisions
8	8	Organizing Principles
MODULE 3 - MANAGEMENT FUNCTIONS: ORGANIZING & STAFFING
Lesson	Chapter	Chapter Title
9	9	Organizational Design
10	10	Organizational Culture and Change
11	11	Staffing
	5-10	Review of Module 2/Quiz 2 - Chapters 5-11
	1-11	MIDTERM Chapters 1-11
MODULE 4 - MANAGEMENT FUNCTIONS: LEADERSHIP & MOTIVATION
Lesson	Chapter	Chapter Title
12	12	Communication: Interpersonal and Organizational
13	13	Human Motivation
14	14	Leadership
15	15	Team Management and Conflict
MODULE 5 - MANAGEMENT FUNCTIONS: CONTROLLING
Lesson	Chapter	Chapter Title
16	16	Controlling: Purpose and Process
17	17	Control Techniques
18	18	Operations Management
	11-18	Review of Module 3/Quiz 3 - Chapters 12-18
MODULE 6: SPECIAL CONCERNS
Lesson	Chapter	Chapter Title
19	19	Information Management Systems
20	20	International Management
21	21	Succeeding in Your Organization
22	22	Management in Your Organization
	19-22	Review of Module 4/Quiz 4 - Chapters 19-22
	16-22	FINAL EXAM Chapters 12-22

I hope your experience with Management and Organizational Theory will be rewarding and meaningful. This course is designed to help ensure your success. The learning system you will use as you work your way through Management: Meeting and Exceeding Customer Expectations has three components: a Student Notebook, a textbook, and a CD-ROM. Together they provide an integrated learning system. Completing the following requirements will facilitate your success in this course:

1. Read through the Student Notebook carefully to be sure that you understand all course objectives, requirements, and assignments.
2. Review the Learning objectives for each lesson in the Student Notebook.
3. Complete all of the textbook reading assignments found in the Student Notebook.
   • Review the summary found at the end of each chapter. They are organized to reinforce the learning objectives stated at the beginning of each chapter.
   • Answer the review and discussion questions for each chapter.
4. Complete the four quizzes, midterm, video case studies, and final examination.
5. Watch the assigned videos found on the CAT Course CD-ROM.
6. Review the PowerPoint slides to gain an understanding of key concepts.
7. Complete the extra credit option. (optional)

Four quizzes, a midterm exam, a final exam, and 3 video case reports are required. You can earn additional points by completing the extra credit assignment.

Quizzes and Exams
The quizzes are open-book, and your exam folder includes Feedback Reports that will allow you to evaluate the results of your quizzes. Each quiz is worth a total of 30 points and consists of true/false, multiple choice, and short answer questions.

The midterm and final exam are CLOSED-BOOK and must be proctored by a Test Administrator. Each exam is worth a total of 120 points and will consist of true/false, multiple choice, matching, and short answer questions. The questions will be similar to the quiz and study guide questions. All exam questions will be based on the course learning objectives. The midterm exam will cover Modules 1, 2, and 3 (Student Notebook lessons 1-11) and the final exam will cover Modules 4, 5, and 6 (Student Notebook lessons 12-22).

Video Case Studies
All video cases are located on your Text CD-ROM: Management: Meeting and Exceeding Customer Expectations

1. Listed below are video cases for chapters 9, 16, and 19.
2. Read and view the case.
3. Provide a summary introduction, overview of the situations, major problems.
4. Answer the case questions at the end of each chapter.

Chapter	Video Case Title	Time	Page(s)
9	Bindco, Inc.: Capacity Planning	13:38	290-291
16	Organizational Control at Archway Cookies	11:57	543-544
19	Management Information Systems: A Study of Archway Cookies	11:54	639-640

Your final grade in Management and Organizational Theory will be determined by the following grade scale:

Each quiz is worth 30 points (x 4 quizzes)	=	120 points total
Each exam is worth 120 points (x 2 exams)	=	240 points total
Each Case Report is worth 25 points (x 3 reports)	=	75 points total

Total points possible (excluding extra credit): 435

A =	394-435
B =	352-393
C =	310-351
D =	268-309
F =	267 and below

You will be allowed to complete extra credit assignments, which you will give to your Test Administrator at the time you take your final exam. The extra credit assignment is worth up to 40 points toward your final grade. Before completing the final exam, give your completed extra credit assignment to your Test Administrator.

You will have the opportunity to take a practice quiz or exam prior to taking the graded (proctored) quizzes and exams required by this course. This practice method is designed to help you prepare for the graded quizzes and exams.

As members of an academic community, which places a high value on truth, and pursuit of knowledge, students are expected to be honest in every phase of their academic life and to present as their own work only that which is genuinely theirs. Each student has the responsibility to maintain the highest standards of academic integrity and to refrain from cheating, plagiarism, or any other form of academic dishonesty.

According to UMUC policy, academic dishonesty is the failure to maintain academic integrity. Academic dishonesty includes but is not limited to: cheating (using or attempting to use unauthorized materials, information, or study aids in any academic exercise); fabrication (falsification or invention of any information or citation in an academic exercise); bribery offered for grades, transcripts, or diplomas; obtaining or giving aid on an examination; having unauthorized prior knowledge of an examination; doing work for another student, presenting another student's work as one's own; and plagiarism.

Plagiarism is the presentation of another person's idea or product as one's own. Plagiarism includes but is not limited to the following: copying verbatim all or part of another's written work; using phrases, charts, figures, illustrations, or mathematical or scientific solutions without citing the source; paraphrasing ideas, conclusions or research without citing the source; or using all or part of a literary plot, poem, film, musical score or other artistic product without attributing the work to its creator. Students can avoid unintentional plagiarism by carefully following accepted scholarly practices. Notes taken for papers and research projects should accurately record sources of material to be cited, quoted, paraphrased or summarized, and papers should acknowledge these sources in references. Please use the following websites to educate yourself on avoiding plagiarism and on the UMUC policy on plagiarism and academic dishonesty.

Web links to learn more about plagiarism:

• UMUC policy in regards to academic dishonesty and plagiarism.
• Part of the Effective Writing Center's resources, this module defines plagiarism and includes guidelines on how to avoid it.
• This website defines plagiarism, gives tips on how to avoid it, guidelines, and suggestions for developing one's writing skills, and answers to common questions you may have regarding plagiarism.
• Created by Purdue University, this website teaches one how to avoid plagiarizing and correctly cite sources. It includes exercises to familiarize yourself with correct citing techniques.
• What plagiarism is and how to avoid it.
• You can also find many more resources if you use a search engine such as Metacrawler, Yahoo, Google, etc. and simply type in "plagiarism".

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